Postage Method
&
Delivery Policy


Subject to stock availability with suppliers and receipt of payment, requests will be processed within 10 days and handed over to our Courier Companies for delivery. The postage/shipping rates are calculated in upon checkout in the shopping cart.

Please note "Speed Services" refers to the postage method and not to the time it takes to execute an order.

Ironmongery Online will ensure that all ironmongery will be good order when handed over to the delivery company for delivery.

Cancelled orders on the e-commerce facility will be refunded after a deduction of a 10% charge for administration costs. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Speed Services (South Africa)

Upon checkout in the shopping cart you can from the drop down list/option select Speed Services which will deliver your ironmongery parcel directly to your address. ( South African Customers Only)

Please supply us with your accurate street/physical delivery address together with your cell number, work telephone number and your home telephone number to ensure speedily delivery of your ironmongery products.

Our Speed Courier Services do not deliver to the South African Post Office therefore please don't supply us with your P.O Box address.

Choose Speed Courier Services Main Centre if you live in one of South Africa's Main Centres.

Main Centres include any destination within a 100km radius of the following cities:

Bloemfontein
Cape Town
Durban
George
Pietermaritzburg
Polokwane (Pietersburg)
Port Elizabeth
Pretoria
Johannesburg

Choose Speed Courier Services Rural if you live in a rural/country town.
Please note our Speed Services do not deliver to farms.

Once your ironmongery is shipped to you, you will receive an email with your tracking number of your parcel.

 To track your Speed Services Parcel please click on the Tracking Link on our website.

International Speed Services

We use Dawn Wing Global Express to deliver our international ironmongery parcels.

World Wide Delivery of ironmongery is available with this method.
All international deliveries are subject to import and custom laws of that country and we can’t be held responsible if a parcel is held or confiscated due to these laws.

To track your International Speed Services Parcel please click on the Tracking Link on our website.


To Be Collected

Upon checkout in the shopping cart you can select from the drop down option the "To be Collected" method.

You are most welcome to collect your ironmongery products from our premises here in Cape Town.
Or you can organize your own courier company to come collect your ironmongery products from us.
(When you select this option you are responsible for organizing and paying the courier company directly for the transport of your ironmongery products.)

Collection Times: Monday to Friday from 8:00 to 15:00

Please note if you choose this option you must be able to collect your products from our premises here in Cape Town or to organize your own courier to collect the products from our premises.

The Ironmongery Online Team will notify you as to when your products are ready for collection.

Bulk Orders

For large bulk orders please rather email us for a quote on the shipping than to go through the shopping cart.


For any queries contact us at sales@ironmongeryonline.co.za

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